1. Order processing

Once you complete your purchase, your order enters our system. We pick the products, check them, and prepare the packaging. This process usually takes 1 to 3 business days.

2. Order shipment

After preparation, the order is sent by the carrier/delivery partner. From this moment, the delivery time informed at checkout begins to count.

3. Tracking code

When the order is shipped, you will receive an email with the tracking code. If you have an account on the site, you can also track the status in the "My Orders" area after logging in.

4. Delivery questions

If you have any questions about the progress of your order, please contact us via the website form or our customer service channels.